Remote Support

Please ensure you have an ACT staff member ready to receive your remote request by phoning our office on 02 4472 7170.

> Click here to receive online support NOW <

Remote Support Instructions:

1: Click on the button with the two computers above.
2: A window will popup asking if you want to run or save the file.
3: Click "Run", or if this is not an option, "Save" the file, and then run it.
4: If need be, click "Yes" and/or "Allow" to any security questions that popup.
5: When the program opens, double click on the support staff member.
6: Provided they are ready, the remote staff member is now able to assist you.

Please note: For a staff member to connect, you must initiate the connection every time.
Without you running the program, and selecting the right staff member, we cannot connect.

Should you have any issues, please call 02 4472 7170 or email us at sales@act-online.com.au