Remote Support

Step 1

When asked, click on the Get Remote Support Now! button.

Step 2

A window will popup asking if you want to run or save the file.

Step 3

Click Run. If this is not an option, Save the file, and then run it.

Step 4

If necessary, click Yes and/or Allow to any security questions.

Step 5

When the program opens, read the Your ID and Password numbers to our technician.

Step 6

Our support staff can now initiate a once-off connection to assist you with your problem.

Please note: For our support staff to assist you, a unique connection must be made each time. Once our session is ended, we are unable to reconnect unless the connection is initiated by you a second time.

Should you have any questions, please contact us using the details below.

02 4472 7170